What To Say When Things Get Tough : Business Communication Strategies For Winning People Over When They'Re Angry, Worried And Suspicious Of Everything You Say / by Leonard S. Greenberger.

By:

Greenberger, Leonard S

Material type: Text

TextPublisher: New York : McGraw-Hill, 2013Description: xxix, 224 pages ; 23 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780071806435 (alk. paper)
0071806431 (alk. paper)

Subject(s):

DDC classification:

658.4/5 23

LOC classification:

HF5718 .G7394 2013

Contents:

Foreword -- Introduction -- The science behind the art -- Laying the foundation -- The lost art of storytelling -- Real v. perceived risk or why we drive -- The code for trust and credibility -- Non-verbal messages -- Credibility gender gap -- Mastering the media -- Avoiding and escaping traps -- The can response -- Conclusion -- Acknowledgements -- Bibliography.

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	Main Library - Kungu General stacks	Non-fiction	658.45 GRE (Browse shelf(Opens below))	1	Available

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Previous	658.422 EPS The Perfect Corporate Board : A Handbook For Mastering The Unique Challenges Of Small-Cap Companies /	658.45 BRA NLP For Business Studies.	658.45 BRE Back Pocket Coach : 33 Effective Communication Strategies for Work & Life. /	658.45 GRE What To Say When Things Get Tough : Business Communication Strategies For Winning People Over When They'Re Angry, Worried And Suspicious Of Everything You Say /	658.45 HAR Powerful Conversations : How High-Impact Leaders Communicate /	658.452 HAL Brilliant Presentation : What the Best Presenters Know, Say and Do /	658.456 FLE Meetings, Meetings : How to manipulate Them and Make Them More Fun. /	Next

Includes bibliographical references and index.

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