TY  - BOOK
AU  - Schonberger,Richard
TI  - Building A Chain Of Customers: Linking business functions to create the World Class Company 
SN  - 9780091745998 :
AV  - HD58.9 .S36 1990
U1  - 658.8 20
PY  - 1990///
CY  - London
PB  - Guild Publishing
KW  - Organizational effectiveness
KW  - Industrial management
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/bios/simon051/89077552.html
UR  - http://www.loc.gov/catdir/description/simon032/89077552.html
UR  - http://www.loc.gov/catdir/enhancements/fy0631/89077552-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy0641/89077552-s.html
ER  -