000			01883nam a22002777a 4500
003			OSt
005			20240725083456.0
008			240725b |||||||| |||| 00| 0 eng d
020			_a0749910763
040			_aDLC _cDLC _dDLC
050	0	0	_aHD62.15 _b.C54 1991
082	0	0	_a658 _220 _bCLE
100	1		_aClemmer, Jim, _d1956- _eauthor
245	1	0	_aFiring On All Cylinders : _bTried and Tested Techniques to Improve the Performance of Your Organisation. / _cJim Clemmer with Barry Sheehy and Achieve Associates.
260			_aLondon : _bJudy Piatkus (Publishers) Ltd. _cc1991.
300			_aix,.292p. ; _c24 cm.
504			_aIncludes bibliographical references (p.287-292) and index.
505	0		_aThe service/quality revolution -- What is "service/quality"? -- Richochets, recoveries, and bridges -- Dysfunctional assumptions -- A new organizational paradigm -- At the service/quality crossroads -- Cylinder one : signaling commitment -- Cylinder two : listening to internal/external customers -- Cylinder three : education and awareness -- Cylinder four : hiring and orienting -- Developing the skills to go the distance -- Cylinder five : personal skills -- Cylinder six : coaching skills -- Cylinder seven : team skills -- Cylinder eight : systems -- Cylinder nine : reward and recognition -- Cylinder 10 : improvement activities -- Cylinder 11 : standards and measures -- Cylinder 12 : marketing strategies -- Deployment : infrastructure, planning and reporting, and assigned responsibilities -- Getting it together -- Let's end with your beginning.
650		0	_aTotal quality management.
650		0	_aCustomer services.
650		0	_aExecutive ability.
700	1		_aSheehy, Barry
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2ddc _cBK _n0
999			_c1032 _d1032